KBB Partnerships takes your privacy seriously. Read more about how we protect your data below.
We are committed to safeguarding our customers’ privacy, and this policy outlines how we treat your personal information.
Who are we?
KBB Partnerships Ltd
Registered office address: Unit 1, Langdon’s Business Park, Oil Mill Lane, Clyst St Mary, Exeter, Devon, EX5 1AF
Registered in England and Wales. Company number: 13321955
VAT No: 380 2074 20
At KBB Partnerships Ltd, we collect primary personal data, including name, address, telephone number, and email address, to provide the products and services you request and to administer your account. We take your privacy seriously and ensure that your data is handled responsibly.
How do we use your information?
When you purchase or contact us in person or via our website, we may collect, hold, and process your personal information for the following purposes:
- To process and fulfil your orders
- To provide product support and services
- To communicate regarding product updates or marketing, where consent has been given
Third parties
We do not share your information with third parties unless required to provide relevant services related to your order (e.g., manufacturers, delivery partners, subcontractors). This ensures they can contact you regarding your purchase, deliveries, or warranties. Your signed consent is required before proceeding with any order.
We use third-party providers like payment gateways to process transactions. They will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. We encourage you to read these providers’ privacy policies to understand how they handle your data.
KBB Partnerships Ltd marketing
With your permission, we may contact you about offers or promotions we provide. If you consent to us contacting you for this purpose, you will be able to choose your preferred form of contact, such as post, email, telephone call, or text message. You may unsubscribe from marketing communications at any time by emailing or calling us.
Taking part in surveys
From time to time, KBB Partnerships Ltd may conduct customer satisfaction surveys. The results are for internal business purposes only and will not be shared with third parties.
Photography
We love showcasing our kitchens and would be delighted to take images of your completed project. With your written consent, we may send a photographer, and share your contact details (name, address, telephone number) with them.
These images may be shared on our website, Facebook, Pinterest, Houzz, or other marketing platforms. Your details will remain confidential at all times.
How do we get your consent?
When you provide personal information for a transaction, you accept this privacy policy, and consent to us collecting and using your data as outlined here. For any additional purposes, like marketing, we will ask for your express consent.
How do you withdraw your consent or request data removal?
If you change your mind after opting in, you may withdraw your consent at any time by writing to us. Please note that requesting data removal will cancel any warranties, as we can no longer trace your purchase.
Do we use cookies?
Yes, we use cookies to improve your experience on our website. Cookies are small files stored on your device that allow our website to recognise you and provide tailored services. We may use session cookies to track your navigation through the site and persistent cookies to remember your preferences.
We also use Google Analytics to gather statistical information about site usage. You can read Google’s privacy policy here.
How do we secure your payment data?
If you pay by credit or debit card, your data is encrypted and handled according to PCI-DSS standards. Our payment operator is Paymentsense, which adheres to industry standards to keep your data secure. We only store payment information as long as necessary to complete your transaction, after which it is deleted.
How do we handle and store your data?
Your data is processed and stored on secure servers within the EU and is only accessible by authorised personnel, subcontractors, and suppliers directly involved in providing your services. We retain your data only for as long as necessary for the purposes for which it was collected or as required by law.
What are you rights?
Under GDPR, you have the right to:
- Be informed about the personal data we hold on you
- Access your personal data
- Rectify incorrect personal data
- Request the erasure of your personal data
- Restrict the processing of your personal data
- Data portability
- Object to marketing
If you wish to exercise any of these rights, please contact KBB Partnerships Ltd at our registered office. Upon confirmation of your identity, we will handle your request in accordance with applicable laws.
Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time, and updates will be posted on our website. Please check back regularly for any changes.